Level 1 technical support
Handle frontline questions and troubleshooting using your procedures. Escalate complex cases with the context your specialists need.
Customer Support
Your customers deserve
more than a ticket number.
Build an operation that responds with care, keeps customers informed and gives your internal team room to focus.
An extension of your team
More ownership.
Less pressure.
From a first question to the next milestone, OPEN helps your customers make progress through consistent support, communication and follow-through.
Customer service
Make everyday interactions easier with bilingual English and Spanish assistance, clear answers and reliable follow-up.
Customer success
Help customers navigate next steps and get more value from their experience, with outreach and follow-through aligned to your success team.
Experience in action
98,000 tickets.
Real people behind each one.
Our agents resolved these cases for the end customers of the businesses OPEN supports. That experience shapes how we document, communicate, troubleshoot and follow through.
Coverage that fits
Plan service hours around your customers, including extended hours or 24/7 coverage when agreed.
A shared way of working
Align procedures, escalation paths and communication with your internal teams.
Clear visibility
Review case activity and service performance through reporting tailored to your operation.
Bilingual communication
Support English and Spanish speakers with people who understand both the issue and the conversation.
A clear path forward
Built around your business.
From day one.
A practical, collaborative approach that keeps your team involved and your goals in focus.
Understand
We start with your customers, your team and the friction holding them back.
Design
Together, we define responsibilities, coverage and what success should look like.
Integrate
We connect people and workflows with your tools, procedures and culture.
Optimize
We review performance, refine the approach and adapt as your needs change.
The experience behind the numbers
“Fast, very fast, I liked the callbacks and emails. It lets me know somebody is working an issue.”Joe · Customer support feedback